Order

How to Order

Ordering your Fractal Water system is simple. You can purchase directly through our online store or by calling our sales team.


Order Online

Our online store is the fastest way to place your order. Here is how it works:

Step 1: Browse the Catalog

Visit our product catalog and choose the system that fits your needs. Not sure which product is right for you? Check out our product comparison or call us for guidance.

Step 2: Add to Cart

On the product page, select the quantity you need and click the Add to Cart button. You can continue shopping and add more items, or proceed directly to checkout.

Step 3: Review Your Cart

Click the cart icon in the top right corner of the page to review your order. From your cart you can:

  • Update quantities or remove items
  • Enter a coupon code if you have one
  • See your order subtotal before shipping and tax

When everything looks good, click Proceed to Checkout.

Step 4: Checkout

Enter your billing and shipping information. We accept the following payment methods:

  • PayPal — pay with your PayPal account balance, linked bank account, or card
  • Credit and debit cards — Visa, Mastercard, American Express, and Discover (processed securely through PayPal)

Review your order summary, then click Place Order. You will receive a confirmation email with your order details and tracking information once your order ships.


Order by Phone

Prefer to order by phone? Call us toll-free and a sales representative will take your order and answer any questions:

1 (888) 897-6968

Our team is available Monday through Friday during regular business hours (Eastern Time). When you call, have the following ready:

  • The product(s) you would like to order
  • Your shipping address
  • Your preferred payment method

Shipping

  • Domestic shipping: We ship within the United States via FedEx. Shipping costs are calculated at checkout based on your location and order weight.
  • International shipping: We ship worldwide. International orders ship EXW (Ex Works) from our facility. Import duties and taxes are the responsibility of the buyer.
  • Processing time: Orders typically ship within 1–3 business days.
  • Tracking: You will receive a shipping confirmation email with tracking information once your order ships.

Questions?

If you have any questions about ordering, shipping, or payment, do not hesitate to reach out. We are happy to help.