Guarantee & Returns
At Fractal Water, we stand behind every product we sell. Each system is individually tested before it ships, and we want you to be completely satisfied with your purchase.
Quality Guarantee
Your Fractal Water Vortex Magnetic System is guaranteed against defects in materials and workmanship. Every unit undergoes rigorous quality control before leaving our facility:
Vorticity Testing
Each vortex nozzle is tested to verify proper spin characteristics. The precision-machined nozzle creates the optimal vortex pattern that structures your water.
Flux Density Testing
The magnetic array in every unit is measured for proper flux density. Our magnets are shielded with thick carbon steel to maintain concentrated field strength within the pipe.
Pressure Testing
Every assembled unit is pressure-tested at 120 PSI to ensure leak-free performance under real-world conditions, well above typical residential water pressure.
30-Day Return Policy
You may return new, unopened items sold and fulfilled by Fractal Water, LLC within 30 days of delivery for a full refund.
How to Start a Return
To return an item, contact us and we will guide you through the process and provide a printable return shipping label:
10-Year Warranty
In addition to our return policy, every Fractal Water system is backed by a full 10-year warranty against defects and magnetic strength loss. Our specially shielded magnets are rated for 30+ years of service. Read the full warranty details.